Where do you ship to?
We ship to almost every country on Earth! The only places we cannot ship to are Cuba, Crimea, North Korea, and Syria.
When will I get my order?
Please note that due to COVID-19, our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. As a result, it's difficult to predict the shipping times. Below are our typical manufacturing and shipping times, but please allow for additional time on top of these estimates due to the impacts of COVID-19.
Usually, it takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3-4 business days
- Europe: 6-8 business days
- Australia: 2-14 business days
- Japan: 4-8 business days
- International: 10-20 business days
Where do you ship from?
We primary fulfill orders from the United States, although our fulfillment partners may be able to produce and ship certain items within other countries. Please note that we cannot guarantee this, so if you live outside of the US you may be responsible for customs fees depending on the destination country.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
If the shipping address was incorrect and your order gets returned to our fulfillment center, we can re-ship it to a corrected address but shipping will be at your own cost.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
How do I know if clothing will fit me?
All of our clothing should have a size chart shown on the product's page. These are the measurements of the garment itself which are provided by our suppliers. A good way to tell if a t-shirt would fit is by measuring a comfy t-shirt that you already own and comparing it to the size chart for that product.
Place the end of the tape beside the collar at the top of the tee (Highest Point Shoulder). Pull the tape measure to the bottom of the shirt.
Place the end of the tape at the seam under the sleeve and pull the tape measure across the shirt to the seam under the opposite sleeve.
Please note that product measurements may vary by up to 2" (5 cm).
Can I return something that doesn't fit?
Please refer to our return policy below.
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at email@example.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at firstname.lastname@example.org with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at email@example.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
How do I contact you if I have a question?
The best way to reach is by email at firstname.lastname@example.org. You can also call us at (240) 549-5850.